DELIVERY AND ASSISTANCE
When do you deliver and collect the photo booth?
If your booking is for no more than 8 hours, the photo booth will be delivered approximately an hour before the booking starts and collected directly after it. If you would like the photo booth to be delivered earlier, we recommend that you choose the WHOLE-DAY package. For the bookings of up to 8 hours it is possible to do an early set up. However, this may be subject to availability and/or extra fee. If your booking is for more than 8 hours, we will deliver and collect the photo booth at arranged times. This must be confirmed with the venue/organizer.
Are there any additional costs of delivery?
We deliver all our Photo Booths free of charge everywhere in Belgium. We also deliver our photo booths to France, Luxembourg, Netherlands and Germany, provided that are no further than 100 kilometres from the nearest Belgian border. Please note, that there is an additional delivery fee depending on the country and distance.
Do you provide assistance during events?
We invest a lot of effort to ensure our photo booths work flawlessly. Moreover, all our photo booths come with 24h technical assistance. You will be provided with a dedicated phone number that you can report any issues you may have. We will fix them remotely, or if a physical intervention is required, we’ll immediately dispatch a technician.
What is required to install the photo booth?
We require an even ground space that is 250x250x250 (WxHxL) centimetres large with an access to a single electricity socket within 10 meters from the photo booth. Selfie Rings require much less space, a space of 150x200x150cm (WxHxL) is sufficient.
What are the dimensions of the photo booth / selfie ring?
All our Photo Booths are 170x70x40 cm. However, we require 250x250x250 cm space for the whole set-up (WxHxL). SelfieRings are 170x50x50 cm.
Is it possible to place the photo booth outdoors?
It is possible. However, the ground that we place the photo booth on must be hard and even. There is an additional charge for setting up a photo booth outside. This must be added as an optional extra when booking a photo booth. We do not provide the outdoor Photo Booth for WHOLE DAY package.
PHOTOS AND PRINTS
What are the dimensions of print outs?
There are two possible dimensions of the print outs – photo strip, which is printed twice in a format 15x5cm (HxW), or a photo card, which is 10×15cm (HxW) printed once automatically.
What does it mean that there is no limit to the photos?
The only limit to the photos you take is the duration of your booking. The photo booth prints two photo strips or one full print in a selected template and format immediately after the photos have been taken.
Is it possible to have extra prints?
Of course. If you select an optional extra to have extra prints, apart from photo booth printing automatically, your guests will be able to select their photo and print it in multiple copies any time during the rental. For pricing, please consult our offer.
Can you add your own logo or photo to the photo strips?
Yes, but this must be provided no later than 3 days before the event and follow the guideline given in the next two questions. It is also a subject to an additional fee.
What are the dimensions of the logo for the photo strips / photo card?
For the photo strips, the logo itself must have 3 to 1 aspect ratio, no less than 600×200 px (WxH) and 300 dpi. For the photo cards, if the logo space is square or round, we will require a logo that is 600x600px and 300 dpi, if it is rectangular, we will require a logo that is 900x600px and 300 dpi. If you wish to place your own photo on the photo strips, it has to be 1200×800 px and 300 dpi. There is an additional fee for adding your own photo to your prints. Please see optional extras for more information.
What should be the dimensions of a photo for green screen replacement?
The photo should be in horizontal orientation and have dimensions of no less than 1296 x 864 px (300 dpi). This will ensure a sufficient quality of the prints.
What are the accepted file formats?
We accept all common graphics formats such as: .jpg, .png, .pdf etc.
What are the dimensions of the basic photo book and how many pages does it have?
The basic photo book dimensions are 28×24 cm (WxH) and it has 50 pages (25 sheets of paper). It will be accompanied by double sided stickers, as well as silver and golden pens, so that your guests can easily place the photos and leave inscriptions in the photo book.
What are the dimensions of the retro photo book and how many pages does it have?
The basic photo book dimensions are 27×19 cm (WxH) and it has 60 pages (30 sheets of paper). It will be accompanied by WASHI tapes with various patterns, as well as silver and golden markers.
What are the dimensions of the premium photo book and how many pages does it have?
The basic photo book dimensions are 26×25 cm (WxH) and it has 50 pages (25 sheets of paper). It will be accompanied by double sided stickers, WASHI tapes with various patterns, as well as silver and golden markers.
Is the photo book free?
The basic photo book is a free gift from us for weddings. We also have Retro and Premium versions available. If you wish to have a photo book for another occasion or get an extra one at your event, please refer : http://www.photo-booths.be/guest-books/
What kind of funny accessories do you provide with the photo booth?
The photo booths in WHOLE-DAY packages are provided with a set of paper accessories on wooden sticks. With the PREMIUM package you will have at your disposal two boxes full of funny dress-up accessories such as wigs, hats, glasses, masks, etc.
What is Sharing Point?
Sharing Point is a free-standing kiosk for sharing a digital copy of your photos/prints on-line. You can either share them on Facebook and Twitter, or sent to your e-mail or mobile device. The Sharing Point is offered free of charge in the PREMIUM package.
Do you have to provide an Internet access to enable sharing?
The photo booths are equipped with their own 4G modems. This is however limited by the strength of the mobile range available at your event’s location. If you are in a low signal area, it is advisable that you check if the event’s location can provide us with a suitable Wi-Fi access. If no internet signal is available, your guests will be still able to send their photos via e-mail, sms and AirDrop. The we’ll be queued and sent within 48 hours, when the photo booth will be connected to the internet.
How and when I will receive my photos?
If you order the USB stick, it will be given to you immediately after the event with all your prints as well as individual photos. The online gallery will be generated within 24 hours from the event. The link will be sent to you via e-mail.
Is it possible to extend the duration of the booking at the event?
Yes, it possible. However, this is a subject to availability and cannot be guaranteed. To ensure that you can use the photo booth for as long as you wish, we recommend booking longer duration at the time of reservation. The price for extending the time of your booking at your event is also 150% of the price of an additional hour when booked in advance.
What is the minimum and maximum hire duration?
For the short-term hire, the maximum is 10 hours. We also provide a WHOLE-DAY package that allows you to enjoy the photo booth at a special price for a full day. For the long term hire, the minimum booking duration is 24 hours.
Is it possible to modify or give precise booking hours at a later stage?
Yes, however they will be a subject to availability, so we recommend giving the precise hours as soon as it is possible.
DEPOSIT AND PAYMENT
What is the deposit for?
The deposit is required to both reserve your date and protect us from any damages that your guests may cause. The deposit is refunded within 7 days after your event. The amount of deposit is different for short-term and long-term hire. The deposit is not necessary for company bookings.
When do you have to pay the balance?
If you are an individual, we will send you an invoice around 3 weeks before your event and you will have 14 days to pay a full balance. If you book the photo booth on a behalf of a company, the invoice is to be paid within 14 days from the date it has been issued.
What are the available forms of payment?
We accept bank transfers and card payments (VISA, MasterCard and Maestro).