When do you deliver and collect the photo booth?

We’re flexible and always aim to deliver the photo booth at a time that works best for you. In most cases, we deliver on the day of the event, well before your guests arrive, to ensure everything is perfectly in place. If it’s more convenient, we can also deliver the day before. Collection usually happens the next morning, but if your event finishes earlier in the day, we can arrange same-day pickup. Our technician will recommend the best spot for the booth at your venue, and setup takes approximately 30 to 60 minutes, depending on the configuration. Before we leave, the photo booth will be fully tested to make sure everything is running smoothly.

Are there any additional delivery costs?

We offer free delivery in Brussels and the surrounding communes. For all other areas, there is an additional delivery fee based on your distance from Brussels. We’ve divided our delivery zones into four areas, and you’ll receive a complete map along with the pricing details in our brochure. We also deliver abroad — including France, the Netherlands, Luxembourg, and Switzerland. International delivery fees are calculated individually, depending on location and travel requirements.

Do you provide assistance during events?

Absolutely. All our photo booths come with 24/7 technical assistance. They’re extremely reliable, but in the rare case of an issue, you’ll be able to contact us via a dedicated support number. In most cases, a simple restart — unplugging the booth from power and plugging it back in — will solve the problem. We also have remote access to the booth (provided there’s a Wi-Fi or mobile connection), allowing us to fix most issues instantly. And if on-site help is needed, we can dispatch a technician quickly. As a final layer of protection, we always have a backup machine available, just in case.

What is required to install the photo booth?

The entire setup, including the background and space for taking photos, requires a minimum area of 240x240x240 cm. Access to a single electricity socket within 10 meters is necessary. The photo booth operates with low power consumption (~300W, ~2–3A), ensuring minimal impact on the venue’s electrical load. For the GIF/Video Booth, a smaller space of 150x200x150 cm is sufficient.

What are the dimensions of the devices?

The GIF/Video Booth is approximately 40x40x180 cm. The standard Photo Booth is 60x40x170 cm, and the Mirror Photo Booth is 60x80x220 cm (including the beauty lamp on top). While the equipment itself is compact, we require a minimum space of 240x240x240 cm (WxHxL) to accommodate the full setup including the backdrop and photo-taking area.

Is it possible to place the photo booth outdoors?

Yes, the Photo Booth and GIF/Video Booth can be used outdoors, provided the surface is flat, firm, and even. An additional charge applies for outdoor setups and must be selected as an optional extra when booking. The setup must also be sheltered from weather elements using a tent or another type of roof. The Mirror Photo Booth cannot be used outdoors and must be set up indoors, away from windows—bright, changeable lighting can make the screen difficult to see and interfere with touch functionality.

Where should I place the photo-booth for the best results?

The photo booth should be placed away from changeable light sources such as windows and DJ lights to ensure consistent image quality. Laser lights must not be placed near the booth, as they can damage the camera sensor. The 240×240 cm background should be positioned against a wall for stability, and the floor must be even, firm, and clean to support the setup securely.

What are the dimensions of the printouts?

There are two print formats available free of charge: photo strips (15×5 cm, HxW), which are always printed in double, and photo cards (10×15 cm, HxW). The format and design template are selected before the event. If you prefer individual prints of each photo from the session (single photo format), this is available at an additional cost—please ask us for details.

What does it mean that there is no limit to the photos?

There is no overall limit to the number of photo sessions during your booking time. After each session, photos can be printed immediately by pressing the print button and selecting the number of copies. The number of reprints available may depend on the package and photo booth type selected.

Is it possible to have extra prints?

Multiple copies are always included. The number of reprints available to guests may vary depending on the selected package. Guests will be able to choose their photo and print additional copies during the rental, based on what’s included in your booking.

Can you add your own logo or photo to the photo prints?

Yes, you can add your own logo or photo to the print layout. Files must be provided no later than 3 days before the event. Adding logos is always free of charge. However, if you require us to create a custom layout from your graphics and texts, a design fee may apply depending on the complexity of the request.

What are the recommended dimensions for logos or custom graphics?

All logos or custom images should be at least 600 pixels wide at 300 dpi resolution. This ensures clear, high-quality prints regardless of placement in the template.

What should be the dimensions of a photo for green screen replacement?

Photos intended for green screen background replacement should be in horizontal orientation and have a minimum resolution of 2592×1728 px (300 dpi) to ensure excellent print quality.

What are the accepted file formats?

We accept all common graphic file formats including: .jpg, .png, .pdf, .ai (Adobe Illustrator), .psd (Photoshop), and .indd (InDesign).

What are the dimensions of the basic guest book and how many pages does it have?

The basic guest book measures 28×24 cm (WxH) and includes 50 pages (25 sheets). It comes with colourful markers, photo stickers, and decorative washi tapes, allowing your guests to easily stick in their photos and leave personal messages throughout the book.

What are the dimensions of the premium guest book and how many pages does it have?

The premium guest book is 30×30 cm and contains 100 pages (50 sheets), giving you plenty of space for both photos and messages. Just like the basic version, it includes colourful markers, photo stickers, and washi tapes with various patterns for decoration and personalization.

Is the guest book free?

The basic guest book is included in the GOLD wedding package. The premium guest book is included in the DIAMOND wedding package or can be ordered as an optional extra with any other photo booth package. If you’d like a guest book for a different type of event or wish to order additional copies, please visit: http://www.photo-booths.be/guest-books/

What kind of funny accessories do you provide with the photo booth?

We offer two types of accessories to enhance the fun at your event. Dress-up accessories include wigs, hats, glasses, masks, and similar props (these must be returned at the end of the event). We also provide paper accessories on wooden sticks, which do not need to be returned and are perfect for spontaneous photo fun.

What is the sharing feature?

Our booths are equipped with built-in sharing functionality. Guests can share their photos and prints via email, QR code (to download or share directly on their preferred social media), or WhatsApp.

Do you have to provide Internet access to enable sharing?

Our photo booths come with built-in 4G modems for internet connectivity. However, the effectiveness of sharing features depends on mobile network coverage at the event location. If the venue has poor signal strength, we recommend providing access to a local Wi-Fi network. If no internet connection is available during the event, guests can still queue their photos for sharing via email. These emails will be automatically sent within 48 hours once the booth reconnects to a stable internet connection.

How and when will I receive my photos?

If you’ve ordered a USB stick, it will be handed to you immediately after the event with all your prints and individual photos. Additionally, we’ll create an online gallery within 24 hours of your event. You’ll receive the link via email. We also offer a downloadable link with all your photos, prints, and GIFs for your convenience.

What does “usage duration” mean?

Usage duration refers to the actual time your guests can use the photo booth during the event. It begins when the party starts—that is, when your guests arrive and the event is officially underway. It does not include setup time, which is always done in advance to ensure the booth is ready when your event begins.

When does the photo booth usage time end?

The usage duration ends either when your guests leave or when the photo booth is collected—whichever happens first. If your event finishes earlier than planned, the photo booth session may also end early. If your event runs longer and you’ve arranged extended usage, we’ll do our best to accommodate depending on availability and staffing.

Is setup time included in the package duration?

No, setup time is always separate and does not count toward your booked usage hours. We arrive early enough to assemble and test the booth before your event begins, so your guests can start using it right away at the scheduled time.

Can I extend the photo booth time during the event?

Yes, in most cases it’s possible to extend your photo booth session during the event, depending on our team’s availability. If you think you may want more time, it’s best to let us know in advance. Extra usage time is billed per additional hour and will be determined upon making a request.

What is the deposit for?

The deposit is used to secure your booking for private events. We require a €100 deposit to complete your reservation. This amount will be deducted from your final balance. Deposits are currently not required for company bookings.

When do I have to pay the remaining balance?

For private bookings, we will send you an invoice two weeks before your event. The €100 deposit you already paid will be deducted from the total amount. The balance must be paid before the event date.

For corporate bookings, we issue the invoice within 5 days of booking, and payment is due within 14 days from the invoice date—unless a different arrangement has been agreed upon.

What are the available forms of payment?

The €100 deposit can be paid by bank transfer or card via PayPal. The remaining balance can be paid via bank transfer, Apple Pay, Google Pay, Bancontact, or credit/debit card (Visa, MasterCard, Maestro, and American Express).

What is your cancellation policy for private bookings?

If you cancel more than 30 days before the event, your deposit will be fully refunded. If you cancel less than 30 days before the event, the deposit is non-refundable. However, it can be used as a credit toward a future booking within 12 months.

What is your cancellation policy for company bookings?

For corporate clients, cancellations made more than 30 days before the event incur no charge. If the cancellation is made less than 30 days before the scheduled event, the full hire fee is still payable.

Can I reschedule my booking?

Yes, rescheduling is possible as long as you notify us at least 7 days before your event and the new date is available. If rescheduling is not possible due to availability, our standard cancellation policy will apply (see above).